Grievance Redress Mechanism
Water and Sanitation Program for Rural Areas — BSIF
BSIF is committed to transparency and accountability throughout all stages of program implementation. The GRM ensures that anyone affected by or involved in the program can raise concerns, ask questions, or report issues in a safe, confidential, and timely manner.
Who Can Submit a Grievance?
- Community members in participating villages
- Village Water Board members and staff
- Local government representatives
- Program contractors and service providers
- Any individual or group with concerns related to program activities
What Can Be Reported?
- Concerns about water quality or infrastructure
- Issues with contractor or program staff conduct
- Questions about project activities in your community
- Concerns about environmental or social impacts
- Any other program-related grievance or feedback
How to Submit a Grievance
To log a concern, scan the QR code below with your mobile device or click the button to open the form directly. All submissions are reviewed by the BSIF team and responded to in a timely manner.
Scan to open the Grievance Redress Mechanism Form
Point your phone camera at the QR code, or click it to open in a browser.
Open Form ↗Confidentiality
All grievances are treated with confidentiality. Personal information submitted through this form will only be used to process and respond to the concern raised and will not be shared without consent.
What Happens After You Submit?
- BSIF reviews all submissions and acknowledges receipt
- Concerns are investigated and addressed appropriately
- Submitters are informed of the outcome where contact information is provided
- Repeated or systemic issues are escalated for program-level action